Shipping policy

Where we ship
We currently ship to: US, UK, Canada, Australia, New Zealand, and Europe.
Because we work with international fulfilment partners, most orders are shipped from China-based warehouses.
Processing time (before it ships)
1–3 business days (Monday–Friday).
During busy periods (sales/holidays), processing can take a bit longer.
You’ll get a confirmation email once your order has been dispatched.
Estimated delivery times (after dispatch)
These are estimated timeframes (not guarantees), but they’re based on what usually happens with our carriers.
Typical delivery estimates
United States: 7–15 business days
United Kingdom: 7–15 business days
Canada: 8–18 business days
Australia: 8–18 business days
New Zealand: 8–18 business days
Europe: 8–20 business days
Good to know
Some deliveries may take longer due to customs checks, carrier delays, weather, peak seasons, or remote areas.
If you’re ordering for a specific date (e.g., a birthday), we recommend ordering early.
Tracking
Tracking is provided for most orders.
Tracking may take 24–72 hours to show updates after dispatch.
International parcels sometimes “pause” in tracking while moving between countries — this is normal.
Shipping fees
Any shipping costs (if applicable) are shown at checkout before payment.
Customs, duties, and taxes
Depending on your country, your order may be charged import duties/taxes. These are set by local authorities and are not controlled by us.
Customs processing can also add delays that are outside our control.
Address accuracy (important)
Please double-check your address at checkout.
We’re not able to cover refunds/reships for orders that are delivered to the address entered at checkout, returned due to an incomplete/incorrect address, refused delivery, or not collected.
If a parcel comes back to us, we can usually reship it, but a reshipping fee may apply.
Delivery assurance (how we handle delays fairly)
If your parcel is delayed, we won’t leave you guessing. Here’s our process:
If your order hasn’t arrived yet; before 15 business days (US/UK) / 20 business days (CA/AU/NZ/EU): this is still within normal delivery time. Tracking may update slowly during this stage.
After those timeframes: contact us and we’ll investigate with the carrier and check tracking history.